If you are dissatisfied with your order for any reason, you can return your items for a in store or online credit, unless personalized. Refunds for items returned will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below. Toodles  2615 Medical Center Pkwy. Murfreesboro, TN  37129